"Mike's approach meant that the senior team were finally able to formulate a shared view of what made us distinct in our market and how we could best play to these strengths."
Carl Adkins, Founder
Mike was recommended to me back in 2014. At that time, Infinity CCS were already a successful, long-established business.
We offered a complex range of technology products to a wide variety of customers but we could not agree on where our focus should be for our next stage of growth. This not only had an impact on our market positioning but, more importantly, how we prioritised our time and money.
I met Mike in Autumn 2014 and we spent a couple of hours reflecting on this conundrum. By the end of that first session, it was clear that this was a very common challenge for growing businesses like ours and that Mike had both the skills and experience to help us address it.
Over the course of a few months, Mike engaged with the senior execs through a combination of workshops and 1-2-1 meetings. He gently introduced a variety of strategic tools in a way that made sense and avoided consultancy BS.
These gradually helped me & the whole team see our challenges and opportunities in a similar way. He also spoke directly with some of our major customers and partners and his findings helped bring a level of objectivity to our discussions.
Mike's approach meant that, by early 2015, the senior team were finally able to formulate a shared view of what made us distinct in our market and how we could best play to these strengths.
As a result of this, it became much clearer which sectors and projects should be prioritised and how we could present ourselves more clearly to our target audience.
Two years on from our first meeting, I can say, hand on heart, that Mike has had a substantial, positive impact on the direction of the business.
If you are an established, successful business that wants to push on to even greater things, then I've no doubt that engaging with Mike will significantly increase your chances of success!
Infinity has over 20 years' experience working with Contact Centre Outsourcers, and their Infinity Platform is deployed across more than 12,000 outsourced seats in 10 countries. Infinity's technology and services help deliver exceptional customer experiences, across multiple client projects, with ultimate efficiency.
All their solutions have been built from the ground up for contact centre outsourcers, and are based on their proprietary technology - the Infinity Platform - and support services delivered by customer management experts.